Orders and markets

My order outcome is not confirmed

Check the retained order instead of accidentally submitting a second one.

2 min readUpdated
  • Free beta

Keep the original ticket

A timeout or connection loss does not prove an order failed. The ticket retains the original account, team, side and amount. Do not create a replacement order or use another tab to repeat it.

Choose Check order status: it checks the existing request and does not place a new order. If Retry this same order is offered, it reuses that request. A sign-in problem or unavailable status check is not proof there was no fill.

Wait for a final result

Accepted means the simulator is still processing. The final result can be filled, partially filled or not filled. Review actual contracts, fees and unused amount, then let account totals refresh before another order.

Keep the same browser tab open. A reload can restore its retained ticket, but a closed tab, different browser or cleared storage may not. If the result stays uncertain, contact the organizer with the game, team, approximate time and visible status. Do not send sign-in links or codes.

Keep going

Still need a hand?

Tell your beta organizer the game, team, approximate time and visible message. Never send passwords, verification codes or sign-in links.